Frequently Asked Questions

How do I choose a ring size?

Use the sizing system on the selected product. Check our ring size guide and ask us if you need help converting or confirming your size.

Can I request a custom design?

Yes. Share your preferred gemstone, setting, metal, size and budget through our custom design inquiry. Availability and manufacturing details depend on the design.

Are moissanite and diamond the same gemstone?

No. Check the gemstone type on the listing and use our gemstone comparison guide before choosing.

Which details should I check before ordering?

Review the selected stone specifications, metal purity, ring size, included pieces and final option price. Ask us to clarify any missing details.

Can I change the metal or stone size?

Available options are design-specific. Use the choices on the product or contact us to discuss a variation and its price.

What should I include in an inquiry?

Send the product link, preferred options, delivery country and any occasion date. For an existing order, include your order number.

How long will my order take?

Production and delivery arrangements depend on the product and destination. Confirm the estimate for your selected design before ordering, especially for an occasion.

Where can I confirm shipping and return conditions?

Review the applicable policies at checkout and ask our team about the conditions for your selected design and delivery country before ordering.

How do I contact Bhumi Gems?

Use our contact page, email support@bhumigems.com or chat on WhatsApp.