Frequently Asked Questions

Here are honest answers to the questions we hear most, from how long a ring takes to make to what happens if you need to return it. If you do not see your question, message us on WhatsApp or email support@bhumigems.com and we will help.

Ordering

How long until I receive my order?

Every piece is made to order in our studio in Bhavnagar, which takes 8–10 business days. After dispatch, free standard delivery usually arrives in 8–20 business days, and express delivery in 6–9 business days. If you have a date in mind, tell us when you order and we will let you know whether it is realistic.

Can I cancel or change my order?

Yes, within 24 hours of placing it, at no cost. Message us on WhatsApp or email support@bhumigems.com with your order number and the change you need, such as a different ring size or metal. After 24 hours your piece is already in production, so changes may no longer be possible.

How do I pay?

Checkout is handled through PayPal's secure checkout, so your payment details stay with PayPal rather than with us. If you run into any trouble at checkout, message us and we will help you complete your order.

How do I contact you?

The quickest way is WhatsApp at +91 99131 43599, where you reach our studio directly. You can also email support@bhumigems.com or use our contact page. For questions about an existing order, please include your order number.

Shipping

Is shipping really free and insured?

Yes. Standard delivery is free to every country we ship to, and every parcel is fully insured, tracked and released only with a signature on delivery. We ship with USPS, FedEx, UPS or DHL depending on your destination. Full details are in our shipping policy.

Is there a faster option?

Yes. Express delivery costs $24.99 and usually arrives in 6–9 business days after dispatch, with the same insurance and tracking as standard delivery. The 8–10 business day craft time still applies, as every piece is made for you.

Which countries do you ship to?

We ship to the United States and to most countries worldwide. If your country is available, you will see it at checkout; if it is not, message us and we will check what is possible. Standard delivery is free to every country we ship to.

Do I pay duties or taxes?

Our prices do not include import duties or taxes. Depending on your country, customs may charge these when your parcel arrives, and they are paid by you. Rules and thresholds vary, so if you are unsure, check with your local customs office or ask us and we will share what we know for your destination.

Returns & Exchanges

What is your return policy?

You have 30 days from delivery to return a piece that is unworn and in its original packaging. For a change of mind, a 10% restocking fee applies and you cover the return shipping. Personalized, engraved, resized and custom pieces are made only for you and are final sale. The full terms are in our refund policy.

What if my item arrives damaged or is not what I ordered?

Message us within 30 days with your order number and a few photos. If a piece is defective or we sent the wrong item, we pay the return shipping and there is no restocking fee. We would much rather fix a problem than have you live with it.

Stones & Metals

Moissanite or lab-grown diamond — how do I choose?

Both are created stones with a clear origin, and both are hard enough for daily wear. Moissanite has a little more fire and rainbow flash and costs less per carat, which makes larger stones easier to afford. A lab-grown diamond is the same stone as a mined diamond, with the classic white sparkle people recognize. Our moissanite vs diamond guide walks through the differences side by side.

Are your stones conflict-free?

Yes. We use only moissanite and lab-grown diamonds, which are created in a lab rather than mined, so there is no mining supply chain behind them. You know exactly where your stone comes from, and nothing was dug out of the ground to make it.

Which metals do you offer, and which is best for daily wear?

We make every piece in 925 sterling silver, 10K, 14K or 18K gold, or platinum, and each one is stamped with its purity mark (925, 10K, 14K, 18K or PLT). For a ring you will wear every day, 14K gold is the sweet spot between durability and richness of color; 10K is the hardest and most affordable of the golds, and 18K is softer with a deeper tone. Platinum is naturally white, holds stones securely and never needs re-plating, while sterling silver suits occasional wear or a smaller budget and just needs an occasional polish.

Do you include a certificate?

Yes, every piece ships with a Bhumi Gems certificate of authenticity stating the stone, carat and metal. It is our own card, written for your specific piece, so you have a record of exactly what you own. Any lab grown diamond of 1 carat or more in your piece, whether it is set in a ring, earrings or a pendant, also comes with an IGI grading report. Moissanite is not graded by independent diamond labs, so moissanite pieces come with our certificate.

Sizing & Care

How do I find my ring size?

Our ring size guide shows simple ways to measure at home. If you already own a ring that fits the right finger, measuring its inside diameter is the most reliable method. If you are still unsure, send us a photo or your measurement on WhatsApp and we will help you decide before your ring is made.

Can I resize later?

Because every ring is made to order in your size, the best time to get it right is before we start, and we are happy to help you check. If you need a different size later, message us with your order number and we will tell you what is possible for your design and what it would cost. Please note that a resized ring counts as a personalized piece and cannot be returned afterwards.

How do I care for my jewelry?

Moissanite and lab-grown diamonds are among the hardest materials you can wear, so daily wear is fine. Clean your piece at home with warm water, a drop of mild dish soap and a soft toothbrush, then rinse and pat dry. Take it off for heavy work, swimming and household chemicals, and store it separately so it does not scratch against other jewelry. Sterling silver will naturally tarnish over time and comes back to life with a silver polishing cloth. For a full guide, see can you wear moissanite every day?

Custom Designs

Can you make a custom design or change a stone or metal?

Yes. For a new design, share your idea, a sketch or a reference photo along with your preferred stone, metal, size and budget through our custom design page, and we will reply with what is possible and a quote. For an existing design, many metals and stone sizes are already on the product page; if the combination you want is not listed, message us with the product link and we will tell you whether it can be made and at what price. Custom pieces follow the same made-to-order process and are final sale, so we confirm every detail with you before we begin.