Refund policy
We want you to love your Bhumi Gems piece. If it is not right for you, you can return it within 30 days of delivery.
What can be returned
- Jewelry must be unworn, unaltered and in its original condition and packaging, together with any certificate or documents that came with it.
- Loose stones must be returned unset and undamaged.
- Personalized, engraved, resized and custom-designed pieces are made only for you, so they are final sale, unless they arrive defective or different from what you ordered.
How to start a return
- Email support@bhumigems.com or WhatsApp +91 99131 43599 with your order number within 30 days of delivery.
- We reply with a Return Authorization (RMA) number and the return address.
- Pack the piece securely, write the RMA number on the package and ship it with tracking and insurance. Returns sent without an RMA number may be delayed.
Return costs
- Change of mind: you pay the return shipping, and a 10% restocking fee is deducted from the refund.
- Defective, damaged or incorrect item: we pay for the return shipping and no restocking fee applies. Please contact us as soon as you notice the problem and include photos so we can help quickly.
Refunds
When your return arrives, we inspect it and email you. Approved refunds are issued to your original payment method within 5–7 business days. Shipping to you is always free, so nothing is deducted for the original delivery. Your bank or PayPal may need a few extra days to show the credit.
Cancellations
Most pieces are handcrafted to order. You can cancel for a full refund within 24 hours of placing your order. After crafting has started, the order cannot be cancelled, but the 30-day return policy applies once it is delivered.
Exchanges, resizing and help
Need a different size, metal or tone? Contact us before you send anything back and we will suggest the best option for your piece.
Questions? Write to support@bhumigems.com — we are happy to help.